Top frequently asked question on Indigo

1. Q: Can I reschedule my IndiGo domestic tickets issued between 17th April, 21st May to 31st May, 2021?

   By Kn Tiwari on Jul 25,2021

   A: Unlimited "change fee" waiver for customers booking IndiGo operated domestic flights from April 17, 2021 to May 31, 2021 (both dates inclusive). The "change fee" will be waived off for any changes made to the travel date by the customer for their bookings made during this period, without any restrictions on the changed travel date. hanges need to be done till upto 2hrs before scheduled departure.
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   By Shiv Dayal on Jul 25,2022

2. Q: Is it mandatory to do a web check-in on IndiGo Airlines?

   By Kn Tiwari on Jul 25,2022

   A: According to the current government guidelines it has been made mandatory to do your web check-in ahead of arriving at the airport for your flight, and the same holds for IndiGo Airlines as well. If you do your web check-in between 48 hours to 60 minutes prior to your flight’s scheduled departure then you do not have to pay any additional cost. But the airline charges a facilitation fee of INR 200 for any assistance with airport check-in. Indigo Group Booking

   By Shiv Dayal on Jul 25,2022

3. Q:Am I allowed to carry alcoholic beverage on an IndiGo flight?

   By Megha Pandit on Jul 25,2022

   A:: A passenger is allowed to carry up to 5 litre of alcoholic beverage in their check-in baggage considering the alcohol content in the beverage is no more than 70% and the beverage is sealed in retail packaging. But if the alcoholic beverage has 24% or less alcohol in it, the 5 litre limitation does not apply. Alcoholic beverage is permitted in your carry-on baggage if purchased from the Airport Security Hold Area.

   By Shiv Dayal on Jul 25,2022

4. Q:What is IndiGo’s policy in case my flight is delayed, postponed or cancelled?

   By Harsh Pandit on Jul 25,2022

   A:There are times when the circumstances are beyond the airline’s control which can result in cancellations or delays. In such instances IndiGo has the right to cancel or delay a flight without prior notice. In case of a delay of over two hours or preponement of flight by more than an hour, a customer is entitled to a full refund or re-booking on an alternate IndiGo flight at no additional cost subject to availability. In case there is a delay or cancellation of a connecting flight at the point of origin which leads to the possibility of a missed connection at the point of transit, the passenger has the right to claim a refund or a credit for future travel on IndiGo. Or if available re-booking on an alternate IndiGo flight.

   By Shiv Dayal on Jul 25,2022

5. Q:What are the new guidelines for air travel in Indigo?

   By Deepak Kumar on Jul 25,2022

   A:Indigo now operate all domestic flights, passesnger should follow these Air Travel Guidelines.

   By Shiv Dayal on Jul 25,2022

6. Q:What are the sectors IndiGo Airlines flies to?

   By Roli Tiwari on Jul 25,2022

   A:IndiGo’s domestic sectors include Vishakapatnam, Vizag, Varanasi, Udaipur, Tirupati, Tuticorin, Silchar, Srinagar, Shillong, Ranchi, Shirdi, Raipur, Pune, Port Blair, Mysore, Mumbai, Nagpur, Lucknow, Madurai, Kolkata, Kochi, Kannur, Jaipur, Jammu, Jodhpur, Indore, Imphal, Hyderabad, Goa, Guwahati, Hubli, Delhi, Dibrugarh, Chandigarh, Chennai, Coimbatore, Bangalore, Bhubaneswar, Bhopal, Agartala, Amritsar, Bagdogra, among others.

   By Shiv Dayal on Jul 25,2022

7. Q:Does IndiGo fly to international destinations as well?

   By Himanshu Arora on Jul 25,2022

   A:Yes, IndiGo has flights on several international routes, this includes: Abu Dhabi, Amsterdam, Athens, Bangkok, Dubai, Budapest, Brussels, Colombo, Doha, Dhaka, Copenhagen, Dublin, Hanoi, Ho Chi Minh City, Kathmandu, Hong Kong, Istanbul, Malta, Kuala Lumpur, Male, Kuwait, Phuket, Paris, Prague, Muscat, Sharjah, Singapore, Tel Aviv, Vienna, Zurich to name just a few.

   By Shiv Dayal on Jul 25,2022

8. Q:How much weight am I allowed to carry on my IndiGo flight?

   By Vishwajeet MJ on Jul 25,2022

   A:On a domestic flight, the maximum weight is 15kg for check-in baggage and for carry-on it is 7kg for one bag. For most international destinations, the check-in baggage limit is 20 kg per passenger. Though for destinations in the Gulf and Europe, the limit is 30kg for check-in and for carry-on it is 8kg for a single bag.

   By Shiv Dayal on Jul 25,2022

9. Q:What is IndiGo’s policy if a flight is preponed, delayed or cancelled?

   By pawan Kumar on Jul 25,2022

   A:In case of delays that are over 2 hours or there is a preponement of flight by over an hour, you will be entitled to a complete refund. Re-booking on an alternative IndiGo flight at no extra cost remains a viable option, which is not to mention subject to availability. If a flight is cancelled when a customer is already in transit, you have the choice of staying at the intransit station and take a partial refund of the flight fare for the part of the journey that wasn’t completed.

   By Shiv Dayal on Jul 25,2022

10. Q:Which are the cheapest Indigo Airlines routes?

    By on Jul 25,2022

    A:Travel to Bangkok from Kolkata for Rs. 4,213. Fares start at Rs. 1,111 when you pay via Mobikwik for the Delhi-Jaipur sector. Cheap air-tickets for Indigo flight are available between Bagdogra and Guwahati for Rs. 1,011 only.

    By Shiv Dayal on Jul 25,2022

11. Q:What is the baggage limit for Indigo Airlines for domestic routes including cabin baggage?

    By on Jul 25,2022

    A:ndigo Airlines allows 15 kg on domestic flights and one piece of cabin baggage which can weigh up to 7 kg.

    By Shiv Dayal on Jul 25,2022

12. Q:What is the baggage limit for Indigo Airlines for international routes including cabin baggage?

    By on Jul 25,2022

    A:: Indigo Airlines allows 20 kg on international flights to Kathmandu and Bangkok. On flights to Doha, Muscat, Dubai, Singapore and Sharjah, the checked-in baggage allowance is 30 kg. The hand-baggage can weigh up to 7 kg in Indigo.

    By Shiv Dayal on Jul 25,2022

13. Q:Does Indigo Airlines offer online seat preference reservation?

    By on Jul 25,2022

    A:Yes, Indigo Airlines offers online seat preference reservation for a nominal fee.

    By Shiv Dayal on Jul 25,2022

14. Q:Does Indigo Airlines offer Frequent Flyer Program?

    By on Jul 25,2022

    A:No, Frequent Flyer Program is not available as of now with Indigo ticket booking. However, Indigo does identify the frequent passengers

    By Shiv Dayal on Jul 25,2022